Privacy Policy

1. Introduction

Welcome to AINNA ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ainna.bond or use our AI-powered services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Business information and nature of your business
• WhatsApp contact details for communication
• Location information (state/country)
• Preferences related to AI services and data transparency

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referral sources and click patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our AI-powered services
• Communicating with you about our services and updates
• Personalizing your experience with our platform
• Analyzing usage patterns to enhance user experience
• Protecting against fraud and unauthorized access
• Complying with legal obligations

4. AI and Data Processing

Our AI systems may process your data for:

• Automating business processes and workflows
• Providing personalized recommendations
• Analyzing business patterns and insights
• Improving our AI models and services

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business
• Business Partners: Trusted partners for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please review our Cookie Policy.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. PDPA Malaysia Compliance

We comply with the Personal Data Protection Act 2010 (Malaysia) (Act 709). This section outlines your rights and our obligations under Malaysian law.

10.1 Your Rights Under PDPA

• Right to Access: You may request access to the personal data we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: You may withdraw your consent for the processing of your personal data at any time
• Right to Data Portability: You may request transfer of your data to another party

10.2 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by Malaysian law. Enquiry and lead data is retained for a maximum of 24 months, after which it is anonymized or deleted. Where a longer retention period is required by law (e.g., tax records), we retain the data only for the legally required duration.

10.3 Data Protection Officer

To exercise your rights under PDPA 2010, or for any data protection enquiry, contact our Data Protection Officer:

• Email: privacy@ainna.bond
• Address: AINNA Data Protection Officer, Melaka, Malaysia
• Response Time: Within 21 days of request

10.4 Complaints

If you believe we have violated PDPA requirements, you may lodge a complaint with the Personal Data Protection Department Malaysia (JPDP), Ministry of Communications and Digital, at www.pdp.gov.my.

11. Cross-Border Data Transfers

As a platform operating in Malaysia and Indonesia (MY↔ID), your data may be transferred and processed in these countries. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

13. Contact Us