Muhammad Firdaus Bin Nordin — Operations & Business Development at AINNA

Muhammad Firdaus
Bin Nordin

Operations & Business Development

Technology management graduate with hands-on experience across warehouse operations, restaurant management, and e-commerce growth — passionate about innovation, precision, and building efficient business systems.

📍 Melaka, Malaysia
📊
🛒
🎨
📈
5+
Years Experience
20%
E-Commerce Sales Growth
2
Languages
TRIZ
Professional Certificate

Professional Journey

2026 - Present
Warehouse Assistant (Part-Time)
J&T Bukit Rambai, Melaka
Manages incoming and outgoing stock, order picking and packing, and inventory records. Receives deliveries, supports loading operations, and maintains a safe, organized warehouse environment.
2024 - Jan 2026
Assistant Restaurant Manager
Cosmo Restaurant Sdn Bhd | Burger King, Melaka
Led recruitment, customer satisfaction monitoring, and F&B product ordering. Handled complaints, improved product quality, reviewed vendors, and ensured sanitation and safety compliance.
2023
Business Development Executive (Internship)
Ferryrich Sdn Bhd
Drove e-commerce growth on TikTok with 20% sales increase in 6 months. Optimized TikTok Live and trend analysis for Ramadhan and Hari Raya campaigns. Strengthened critical thinking, teamwork, and social media management.
2021 - 2023
Part-Time Catering Staff
AK Catering and Event, Klebang Besar
Maintained high standards of food preparation, hygiene, and cleanliness across cooked food and cut fruit service operations.
2021
Kitchen Staff
Marrybrown, Billion Mall Silibin, Ipoh
Food prep including washing, peeling, chopping, and cooking. Maintained kitchen cleanliness, waste disposal, and equipment hygiene.

Education

Present
Bachelor of Technoprenuership & Technology Management
Focus: Technology Management, Innovation, Sales & Business Development
In Progress
Certifications
Professional Certificate TRIZ
BTEC (Course Related) · KESSUMA 2015 & 2016
Innovation & Problem Solving

Core Expertise

💼 Business & Operations
Business Development
E-Commerce (TikTok)
Warehouse Operations
F&B Management
🖥️ Productivity & Design
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe Photoshop
🌐 Languages & Interests
English
Malay
Combat Sports
Innovation (TRIZ)

🏆 Achievements & Highlights

📈
20%
Sales Growth
Increased e-commerce sales in 6 months through TikTok Live optimization and trend-driven campaign strategy
🥋
∞
Combat Sports
Active in combat sports — discipline, focus, and resilience carried into every professional challenge
🎓
2
KESSUMA Awards
KESSUMA 2015 & 2016 — recognition for excellence and competitive achievement
💡
TRIZ
Innovation Certified
Professional TRIZ certificate — structured creative problem solving for business and technology challenges

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