Suggest intelligent replies to customer chat inquiries based on context and sentiment.
def suggest_reply(message, sentiment):
templates = {
'positive': "Thank you for your kind feedback! We're glad you're happy.",
'neutral': "Thank you for your message. Let me look into this for you.",
'negative': "We apologize for the inconvenience. Let me help resolve this."
}
return templates.get(sentiment, templates['neutral'])
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